At Dream Grow Digital, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our e-commerce and marketplace management services.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Dream Grow Digital, we may collect the following information:
• Personal & Business Information
When you contact us, request a quotation, purchase a service, or communicate with our team, we may collect:
• Full name
• Company or brand name
• Email address
• Phone number
• Business address
• GST and billing information
• Website or social media details
• Marketplace/store information
• Other information voluntarily provided by you
• Marketplace & Account Information
If you engage us for marketplace management or related services, you may provide information required to operate your seller accounts, catalogs, orders, inventory, and marketplace operations.
This may include:
• Marketplace seller/account details
• Seller or merchant IDs
• Product and catalog information
• SKU and inventory information
• Order and fulfillment information
• Brand and product documentation
• Marketplace performance information
• Information required for onboarding or account support
We only request information reasonably necessary to provide the services agreed with you.
Payment & Billing Information
When you make a payment, we may collect transaction-related information required for billing, invoicing, and payment verification.
Where payments are processed through third-party payment providers, payment information may be handled directly by those providers. We do not intentionally store complete debit/credit card information on our own servers unless specifically required and lawfully permitted.
Technical Information
When you visit our website, certain information may automatically be collected, such as:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website access
This information helps us maintain website security and improve website functionality.
2. How We Use Your Information
Dream Grow Digital may use collected information to:
• Respond to enquiries and service requests
• Provide e-commerce and marketplace management services
• Set up and manage seller accounts where authorized
• Manage product listings, catalogs, inventory, and marketplace operations
• Communicate with clients regarding projects and services
• Prepare quotations, invoices, and payment records
• Provide customer and technical support
• Resolve service-related issues
• Maintain business and service records
• Improve our website and service processes
• Protect our website, systems, and clients from fraud or unauthorized activity
• Comply with applicable legal and regulatory requirements
We do not use client information for purposes unrelated to the services or business communication without an appropriate legal basis or your consent where required.
3. Marketplace Account Access
For certain e-commerce management services, clients may authorize Dream Grow Digital to access marketplace accounts or business systems on their behalf.
Such access may be used only for agreed business activities, such as:
• Account management
• Catalog and listing management
• Order and inventory operations
• Marketplace onboarding
• Performance monitoring
• Issue and dispute handling
• Other activities specifically agreed with the client
• Clients remain responsible for ensuring that they have the authority to provide such access.
We do not claim ownership of your marketplace account, product catalog, business data, or intellectual property.
4. Sharing of Information
Dream Grow Digital does not sell or rent your personal information to third parties.
Information may be shared when reasonably necessary with:
• Service Providers
• We may use trusted third-party providers for services such as:
• Website hosting
• Payment processing
• Business communication
• Email delivery
• Cloud storage
• Website security
• Technical infrastructure
These providers may process information only to the extent necessary to provide their services.
Marketplace Platforms
Where you have engaged us to manage a marketplace account, relevant business or product information may be submitted to the applicable marketplace platform as necessary to provide the agreed services.
Legal Requirements
We may disclose information where required by applicable law, regulation, court order, legal process, or where disclosure is reasonably necessary to protect our legal rights, property, users, clients, or security.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
• Keep the website functioning properly
• Understand website usage
• Improve website performance
• Remember certain preferences
• Maintain website security
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission, website, server, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
7. Data Retention
We retain information only for as long as reasonably necessary for:
• Providing contracted services
• Maintaining business and financial records
• Resolving disputes
• Meeting legal, accounting, or regulatory obligations
• Protecting our legitimate business interests
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Your Responsibilities
If you provide Dream Grow Digital with information belonging to your employees, customers, business partners, or other individuals, you are responsible for ensuring that you have the necessary authority or permission to provide that information to us.
You should also avoid sharing unnecessary sensitive information with us.
9. Third-Party Websites & Marketplaces
Our website or services may contain links to third-party websites, including marketplace platforms and other external services.
Dream Grow Digital is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
10. Your Privacy Rights
• Depending on applicable law, you may have rights regarding your personal information, which may include:
• Requesting access to information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally applicable
•Withdrawing consent where processing is based on consent
• Requesting information about how your data is processed
To submit a privacy-related request, contact us using the details below.
11. Children's Privacy
Our website and services are intended for businesses and general users and are not directed toward children.
We do not knowingly collect personal information from children for the purpose of providing our business services.
12. Changes to This Privacy Policy
Dream Grow Digital may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically.
