Cancellation & Refund policy

This Cancellation & Refund Policy explains the terms applicable to payments, cancellations, service commencement, refunds, and third-party/platform-related delays.

By purchasing our services, you acknowledge and agree to the terms below.

At Dream Grow Digital, we allocate team resources, time, and operational costs as soon as a client confirms a service and makes a payment. Our refund and cancellation policy is designed to maintain transparency and ensure fair treatment for both the client and our team.

Payments made to Dream Grow Digital are subject to the terms outlined below.

1.1 Change of Mind or Alternative Service Providers

No refund will be provided solely because a client changes their mind, receives a better-priced proposal from another freelancer or agency, decides to switch service providers, or no longer wishes to continue with the agreed services.

A client's change in business preferences or decision to discontinue services does not automatically entitle them to a refund for work already performed or costs already incurred.

1.2 Business Closure or Change in Business Plans

If a client closes their business, discontinues their online operations, changes their business strategy, or decides that they no longer require our services during the agreed service period, payments for services already delivered and costs already incurred will remain non-refundable.

Any cancellation or refund for the remaining, unperformed portion of a service will be assessed according to the applicable agreement, the work completed, and applicable law.

1.3 Refunds Due to Agency-Side Issues

If Dream Grow Digital makes a material error or fails to deliver an agreed service due to reasons within our control, we will first assess the issue and make reasonable efforts to correct it.

If the issue remains unresolved and the client chooses not to continue, a partial refund may be considered after deducting the reasonable, documented cost of services already delivered, onboarding, account setup, approval work, and other completed deliverables or committed costs, as applicable.

Any eligible refund will be calculated transparently and communicated to the client.

Once our team begins onboarding, account creation, documentation, marketplace registration, verification, approval processing, account configuration, or other preliminary work, the associated costs become non-refundable to the extent that the work has been performed or the costs have been incurred.

If account onboarding or marketplace approvals have been completed, the associated fees will not be refunded merely because the client subsequently decides not to proceed.

If a client requests cancellation after work has commenced, Dream Grow Digital will calculate the value of completed work and applicable costs. Any refund, if due under the service agreement and applicable law, will be determined after these deductions.

3.1 Monthly Subscriptions and Retainer Plans

Clients may request cancellation of a recurring service by providing written notice at least seven (7) days before the next billing cycle.

Cancellation will apply to future billing cycles in accordance with the service agreement. It does not automatically entitle the client to a refund for the current billing period, services already delivered, or costs already incurred.

3.2 One-Time Projects and Setup Services

For one-time projects, account setup, onboarding, and consulting services, cancellation requests must be submitted in writing.

A full refund may be considered if cancellation is requested within 24 hours of payment, provided that work has not commenced, no third-party costs have been incurred, and the applicable agreement or law permits the refund.

Once work has commenced, the refund will be assessed based on the work completed, the costs incurred, and the agreed terms.

3.3 Cancellation After Service Commencement

If a client requests cancellation after the team has started working, the amount payable for completed services and incurred costs will be calculated before determining whether any refund is due.

Cancellation does not erase payment obligations for work already completed or other amounts lawfully due under the service agreement.

Subject to applicable law and the agreed service terms, the following charges are non-refundable to the extent that the relevant work has been completed or costs have been incurred:

• Completed Services: Marketplace management, listing creation, listing optimization, consultations, account audits, advertising setup, reports, and other deliverables already provided.
• Onboarding and Account Setup: Fees attributable to onboarding, documentation, account creation, configuration, and setup work already performed.
• Marketplace Approvals: Fees attributable to application preparation, approval processing, verification assistance, and related work already performed.
• Third-Party Charges: Non-recoverable payments made to marketplace platforms, software providers, advertising networks, or other third parties on the client's behalf.
• Work in Progress: The reasonable value of work completed before cancellation, including work that has not yet been formally delivered, where permitted under the applicable agreement and law.

Duplicate Payment: If a client is charged twice for the same invoice or service, the duplicate payment will be verified and refunded.

Non-Delivery: If Dream Grow Digital fails to initiate or deliver an agreed service within the specified timeframe for reasons entirely within our control, the client may request a review and an appropriate remedy under the service agreement and applicable law.

Refunds will not be denied where a refund or other remedy is legally required.

If a refund is approved, Dream Grow Digital will calculate the eligible amount after accounting for applicable completed work, onboarding, account setup, approval-related work, delivered services, and documented non-recoverable costs, as applicable.

The calculation will be communicated to the client before processing.

Processing Timeline: Approved refunds will generally be processed within fifteen (15) working days from the date the final refund amount is confirmed and the required information has been received. Bank or payment-provider processing may take additional time.

Refunds will ordinarily be returned through the original payment method, subject to payment-provider requirements.

All cancellation and refund requests must be submitted in writing with the following details:

• Client or business name
• Invoice number and payment date
• Service purchased
• Reason for the request
• Relevant supporting information

Email: info@dreamgrowdigital.in

Phone: +91 9990163094

Our team will review the request and communicate the decision and, where applicable, the refund calculation.

Clients are responsible for reviewing this policy before purchasing services. The applicable terms should be made available and acknowledged at the time of purchase.

Dream Grow Digital may update this policy from time to time. Changes will apply prospectively, subject to existing agreements and applicable law.

Important: Nothing in this policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded.

Last updated: October 2026