Thank you for choosing Dream Grow Digital We provide professional e-commerce marketplace services including marketplace account management, seller account onboarding, cataloging, product listing optimization, marketplace operations, advertising management, and related e-commerce support services.
This Cancellation & Refund Policy explains the terms applicable to payments, cancellations, service commencement, refunds, and third-party/platform-related delays.
By purchasing our services, you acknowledge and agree to the terms below.
1. Nature of Our Services
Dream Grow Digital primarily provides professional digital and e-commerce marketplace services. Our services involve dedicated team time, account analysis, strategy, catalog preparation, documentation, platform coordination, optimization, operational work, and ongoing support.
Once work begins, resources are allocated specifically to the client's project. Therefore, fees for services that have already commenced or been delivered are generally non-refundable, except where otherwise expressly agreed in writing.
2. Service Commencement
A service will be considered commenced when Dream Grow Digital undertakes any project-related activity, including but not limited to:
• Account audit or analysis
• Marketplace onboarding or registration
• Seller account setup
• Document verification or submission
• Catalog preparation
• Product listing creation or optimization
• Keyword research and listing optimization
• Inventory or order management setup
• Advertising campaign setup or management
• Marketplace communication or ticket handling
• Account troubleshooting
• Strategy development
• Any other work specifically performed for the client
• Once payments are generally non-refundable once service execution has commenced.
• Where a project is divided into milestones, each milestone payment becomes payable according to the agreed payment terms.
• GST and applicable statutory charges will be applied as required by law.
4. Cancellation Before Work Begins
A client may request cancellation before Dream Grow Digital has started any work on the project.
If no project-related work has commenced and the cancellation is accepted by Dream Grow Digital, the refund, if applicable, will be processed after deduction of any applicable payment gateway, transaction, administrative, or other non-recoverable charges.
Once work has commenced, the request will be evaluated under the provisions of this policy.
5. Cancellation After Work Has Started
If the client cancels a service after work has commenced:
Fees for work already completed are non-refundable.
Any committed operational or third-party expenses may be deducted.
For monthly/retainer services, cancellation will normally take effect at the end of the applicable paid service period unless otherwise agreed in writing.
Cancellation does not remove any outstanding payment obligations for services already delivered or milestones already completed.
6: Marketplace Onboarding & Approval Services
For curated marketplace onboarding, if Dream Grow Digital is unable to successfully complete the agreed onboarding due to reasons within our control, the paid amount will be refunded after deducting a nominal ₹2,000 service charge.
For marketplace approval services, no refund will be applicable if the application is pending due to the marketplace/platform, or if the client fails to provide the required documents or information. Marketplace approval is subject to the respective platform's policies and eligibility criteria.
7: Marketplace Account Management Services
For ongoing marketplace management services, fees cover the professional work and management services performed by our team, not a guaranteed number of orders, sales, revenue, rankings, Buy Box wins, approvals, or marketplace outcomes.
Sales and marketplace performance can be affected by factors outside our control, including:
• Product pricing
• Product quality
• Customer demand
• Competition
• Marketplace algorithms
• Reviews and ratings
• Inventory availability
• Seller performance
• Marketplace policies
• Platform restrictions
• Seasonality
• Account history
• Product category
• Client-side delays
• Accordingly, failure to achieve a specific sales target or revenue figure does not by itself constitute grounds for a refund, unless a specific performance guarantee has been expressly provided in a written agreement.
8: Advertising & Marketplace Campaigns
Advertising management fees are separate from advertising/media budgets unless specifically stated otherwise.
Once an advertising campaign, promotional activity, or related work has been initiated:
Management fees for work performed are non-refundable.
Advertising spend already charged by a marketplace or advertising platform is generally non-refundable by Dream Grow Digital.
Campaign performance may vary depending on marketplace competition, product demand, pricing, listing quality, reviews, budget, and platform algorithms.
Dream Grow Digital does not guarantee a fixed ROAS, ACOS, CPC, conversion rate, order volume, or revenue unless specifically agreed in writing.
9: Third-Party Charges
Dream Grow Digital may coordinate with or use third-party platforms, marketplaces, payment gateways, software providers, logistics providers, or other service providers.
Third-party charges are not controlled by Dream Grow Digital and are generally non-refundable once incurred or charged.
Examples may include:
• Marketplace fees
• Advertising spend
• Payment gateway charges
• Software/subscription charges
• Logistics or shipping charges
• Platform-related fees
• Government/statutory charges
• Other approved third-party expenses
10. Client Responsibilities
The client is responsible for providing accurate and complete information, documents, credentials, approvals, product details, pricing, inventory information, brand documents, GST details, and other materials required to perform the services.
Dream Grow Digital will not be responsible for delays or service limitations caused by:
• Incorrect information provided by the client
• Missing documents
• Delayed client responses
• Incorrect account credentials
• Product or inventory issues
• Marketplace policy violations originating from the client's account
• Client's failure to approve required changes
• Platform-side technical issues or delays
Such circumstances do not automatically create a refund entitlement
11. No Refund for Change of Mind
Refunds will generally not be provided solely because a client:
• Changes their mind after purchasing
• Decides not to continue selling on a marketplace note: you can change marketplace if you don't want to sell on choosen marketplace
• Decides to close or their marketplace account
• Does not wish to continue after work has started
• Expects a different outcome from the agreed scope
• Getting offer of a cheaper services from a freelancer or any other agency
Any exception must be approved by Dream Grow Digital in writing.
12. Duplicate or Incorrect Payments
If a client accidentally makes a duplicate payment for the same invoice or service, the duplicate amount may be refunded after verification.
Any applicable payment gateway or transaction charges may be deducted where such charges are non-recoverable.
9. Service Deficiency or Non-Delivery
If Dream Grow Digital fails to provide a clearly agreed service entirely due to reasons within our control, the client may contact us for resolution.
Depending on the circumstances, Dream Grow Digital may, at its discretion:
• Complete the pending service;
• Provide a reasonable correction;
• Extend the service period where appropriate; or
• Approve a partial or full refund for the specific undelivered portion.
Refunds are assessed based on the actual scope of work, work completed, and circumstances of the request.
13. Refund Request Procedure
To request a cancellation or refund, the client must contact Dream Grow Digital through the official communication channel associated with the service.
The request should include:
• Client/brand name
• Registered email or phone number
• Invoice number
• Service purchased
• Payment date
• Reason for cancellation/refund
• Relevant supporting information, if applicable
We may review project records, communication history, invoices, work completed, and service status before making a decision.
14. Refund Processing
Client have to drop a mail on info@dreamgrowdigital.in for refund request with payment invoice
If a refund is approved, it will generally be processed to the original payment method within 25-30 business days, subject to payment gateway and banking timelines.
15. Policy Changes
Dream Grow Digital reserves the right to modify this Cancellation & Refund Policy when necessary to reflect changes in our services, business practices, legal requirements, or operational procedures.
The updated version will be published on this page with a revised effective date.
